{"id":4038,"date":"2022-01-10T17:19:16","date_gmt":"2022-01-11T00:19:16","guid":{"rendered":"https:\/\/www.ngx-mx.com\/?page_id=4038"},"modified":"2025-12-24T13:00:46","modified_gmt":"2025-12-24T20:00:46","slug":"contact-center","status":"publish","type":"page","link":"https:\/\/www.ngxnetworks.com\/en\/contact-center\/","title":{"rendered":"Contact Center"},"content":{"rendered":"

NGX Call Center<\/span><\/h1>\n

Contact Center Solution\/Call Center<\/span><\/span> <\/span><\/p>\n

\"\"<\/span><\/p>\n

Increase customer satisfaction easily, quickly and safely<\/span><\/span> .<\/span><\/h2>\n

Integrate an effective solution to contact your customers<\/span><\/span> <\/span><\/h3>\n

With our Call Center \/ Contact Center solution integrated into your Cloud PBX you can satisfy even the most demanding customers. We have all the necessary functions to promote your success<\/span><\/span> <\/span><\/p>\n

    \n
  • Call<\/span><\/span> <\/span><\/span>to<\/span> individuals or groups. Guarantee no<\/span> calls are missed<\/span>.<\/span><\/span><\/span><\/li>\n<\/ul>\n
      \n
    • Advanced<\/span> strategies like Round Robin and Hunt by 3s.<\/span><\/span><\/li>\n<\/ul>\n
        \n
      • Agents can respond <\/span>at <\/span>the office or remotely.<\/span><\/span> <\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n
          \n
        • Call back o<\/span>ption to return calls during peak hours<\/span><\/span> <\/span><\/span><\/span><\/li>\n<\/ul>\n

          Now training your agents can be <\/span>really efficient<\/span>.<\/span><\/h2>\n
          Call Recording<\/span><\/span> <\/span><\/h5>\n

          Record calls for legal and quality monitoring <\/span>purposes<\/span>, this will allow you to improve the performance of staff in sales or customer service areas.<\/span><\/p>\n

          LIVE<\/span> <\/span>time <\/span>training<\/span><\/span> <\/span><\/h5>\n

          Train agents <\/span>during a <\/span>live call <\/span>using<\/span> Listen <\/span>In<\/span> and Whisper, advising them as they chat with prospects and clients.<\/span><\/span> <\/span><\/p>\n

          Take control when you need it<\/span><\/span> <\/span><\/h5>\n

          When training your agents complex situations can arise for someone inexperienced, use Barge In to take <\/span>over<\/span> when ne<\/span>eded<\/span>.<\/span><\/span> <\/span><\/p>\n

          Central Monitoring<\/span><\/span> <\/span><\/h5>\n

          Keep control of your tickets in your central monitoring, where you can see the status, time of attention and type of request.<\/span><\/span> <\/span><\/p>\n

          Everything you need<\/span><\/span> <\/span>in one place<\/span><\/span> <\/span><\/h1>\n

          With our Contact Center \/ Call Center service you have <\/span>everything<\/span> <\/span>even what <\/span>you didn’t know you needed. Add live chat to your website, respond to Facebook requests, send and receive business text messages, and even create <\/span>voice apps to <\/span>automated <\/span>repetitive tasks.<\/span><\/span> <\/span><\/p>\n

          Review service levels with built-in reports<\/span><\/span> <\/span><\/strong><\/p>\n

          Evaluate time and abandonment<\/span><\/span> <\/span><\/p>\n

          See longest wait time and abandoned calls.<\/span><\/span><\/p>\n

          Return statistics<\/span><\/span> <\/span><\/p>\n

          Get <\/span>reports on SLA<\/span> and call<\/span> <\/span>back statistics<\/span><\/p>\n

          Real time monitoring<\/span><\/span> <\/span><\/p>\n

          Switchboard \/ Wallboard for real-time monitoring of queues.<\/span><\/span> <\/span><\/p>\n

          Do you want to speak to an advisor?<\/h2>\n","protected":false},"excerpt":{"rendered":"

          NGX Call Center Contact Center Solution\/Call Center  Increase customer satisfaction easily, quickly and safely . Integrate an effective solution to contact your customers  With our Call Center \/ Contact Center solution integrated into your Cloud PBX you can satisfy even the most demanding customers. We have all the necessary functions to promote your success  Call to […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"tcb2-blank-page","_tve_header":"5740","_tve_footer":"4403"},"class_list":["post-4038","page","type-page","status-publish","hentry","post-wrapper","thrv_wrapper"],"_links":{"self":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages\/4038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/comments?post=4038"}],"version-history":[{"count":6,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages\/4038\/revisions"}],"predecessor-version":[{"id":6127,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages\/4038\/revisions\/6127"}],"wp:attachment":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/media?parent=4038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}