{"id":4092,"date":"2022-01-10T17:21:18","date_gmt":"2022-01-11T00:21:18","guid":{"rendered":"https:\/\/www.ngx-mx.com\/?page_id=4092"},"modified":"2025-12-26T13:48:59","modified_gmt":"2025-12-26T20:48:59","slug":"managed-it-services","status":"publish","type":"page","link":"https:\/\/www.ngxnetworks.com\/en\/managed-it-services\/","title":{"rendered":"Managed IT Services"},"content":{"rendered":"

NGX Managed IT Services<\/span><\/h1>\n

Solutions that reduce your IT costs and increase the productivity of your company.<\/span> <\/span><\/p>\n

\"\"<\/span><\/p>\n

Improve operational management and efficiency with an IT as a service (<\/span>ITaaS<\/span>) model<\/span><\/span> <\/span><\/h2>\n

Know our solutions<\/span><\/span> <\/span><\/h2>\n

We provide your company with the reliable and scalable IT services needed so that you can stay focused on your core business. NGX Managed Services can help you free yourself from unnecessary and time-consuming IT tasks such as patching, monitoring, and managing your IT infrastructure.<\/span> <\/span><\/p>\n

Infrastructure<\/span><\/span> <\/span><\/h3>\n
    \n
  • Servers<\/span> <\/span><\/span><\/li>\n
  • Networks \/ Firewall<\/span> <\/span><\/span><\/li>\n
  • Telephony<\/span> <\/span><\/span><\/li>\n
  • Storage<\/span> <\/span><\/span><\/li>\n<\/ul>\n

    Endpoints<\/h3>\n
      \n
    • PC’s & Laptops<\/span><\/li>\n
    • Mobile Device Management (MDM)<\/span><\/li>\n
    • Printers<\/span> <\/span><\/span><\/li>\n
    • Applications<\/span> <\/span><\/span><\/li>\n<\/ul>\n

      Our service model is flexible<\/span><\/span> <\/span><\/h2>\n

      Our services are tailored to the specific requirements of each client, providing a competitive service in the industry and according to the financial needs of each client.<\/span> <\/span><\/p>\n

      \"\"<\/span><\/p>\n

      NGX employs a variety of remote monitoring tools to remotely identify and resolve problems, before they become real problems, and to significantly increase uptime and productivity.<\/span> <\/span><\/p>\n

      \"\"<\/span><\/p>\n

      Our proactive automated remote monitoring solutions and tools allow us to provide better SLAs to our clients, providing security and assurance that their systems and networks are protected and operating efficiently.<\/span> <\/span><\/p>\n

      \"\"<\/span><\/p>\n

      NGX Help Desk responds quickly to your needs to minimize downtime. Our IT experts can resolve most incidents remotely and we ensure the highest level of service delivery through customized support solutions.<\/span> <\/span><\/p>\n

      \"\"<\/span><\/p>\n

      We provide scheduled maintenance to our clients’ systems and networks. In order to ensure that their IT infrastructure always runs efficiently, we create comprehensive checklists that are specific to each client network.<\/span> <\/span><\/p>\n

      Let NGX manage day-to-day IT operations that can distract your IT team from more strategic initiatives.<\/span>  <\/span><\/p>\n

      We make customer service look easy<\/span><\/span> <\/span><\/strong><\/h2>\n

      We have developed our own help desk management system that enables our IT staff to provide excellent support for ITIL-based incidents.<\/span><\/p>\n

      Voice Support<\/span><\/span> <\/span><\/h3>\n

      Our voice solutions<\/span> include recording of<\/span> calls, panels for<\/span> real time monitoring,<\/span> SLA and payback statistics<\/span> calls, reports<\/span> detailed.<\/span> <\/span><\/p>\n

      SMS\/WhatsApp<\/h3>\n

      We use SMS \/ WhatsApp to<\/span> send notifications to<\/span> our staff and clients.<\/span> We also support the<\/span> creation of new tickets, now<\/span> be it SMS or messages<\/span> WhatsApp.<\/span> <\/span><\/span><\/p>\n

      Web Chat<\/h3>\n

      We provide support based on<\/span> 24×7 web chat for creation<\/span> of new tickets and the<\/span> tracking of tickets.<\/span> Providing a better<\/span> user experience to<\/span> our clients.<\/span> <\/span><\/p>\n

      E-mail<\/h3>\n

      Our support service<\/span> can process creation and<\/span> track new tickets<\/span> depending on the emails.<\/span> <\/span><\/p>\n

      Web Portal<\/h3>\n

      We have portals where<\/span> customers can create<\/span> new tickets and access<\/span> our knowledge base<\/span> for the resolution of tickets.<\/span> <\/span><\/p>\n

      Account Manager<\/h3>\n

      We have Account Managers with whom you can consult and follow up on all your requests or incidents. We are available 24×7 to assist you.<\/span> <\/span><\/p>\n

      Do you want to speak to an advisor?<\/h2>\n","protected":false},"excerpt":{"rendered":"

      NGX Managed IT Services Solutions that reduce your IT costs and increase the productivity of your company.  Improve operational management and efficiency with an IT as a service (ITaaS) model  Know our solutions  We provide your company with the reliable and scalable IT services needed so that you can stay focused on your core business. […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4092","page","type-page","status-publish","hentry","post-wrapper","thrv_wrapper"],"_links":{"self":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages\/4092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/comments?post=4092"}],"version-history":[{"count":7,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages\/4092\/revisions"}],"predecessor-version":[{"id":6162,"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/pages\/4092\/revisions\/6162"}],"wp:attachment":[{"href":"https:\/\/www.ngxnetworks.com\/en\/wp-json\/wp\/v2\/media?parent=4092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}