Privacy Notice and Terms & Conditions

Privacy Policy

At NGX Networks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our websites, or interact with us.

1. Information We Collect. We may collect the following types of information:
•Personal Information: Name, address, email, phone number, billing details, identification documents (when required by law).
•Service Information: Internet usage data (IP addresses, device identifiers, traffic logs), account details, service preferences.
•Payment Information: Billing and transaction records.
•Technical Data: Cookies, usage statistics, and diagnostic information for performance monitoring and troubleshooting.

2. How We Use Your Information. We use your information for purposes such as:
•Providing and maintaining internet and telecommunications services.
•Processing payments and managing billing.
•Improving service quality, security, and reliability.
•Detecting, preventing, and addressing fraud or misuse.
•Complying with legal and regulatory obligations.
•Communicating with you about your account, updates, and promotions (with your consent).

3. How We Share Information. We do not sell your personal information. However, we may share data in the following situations:
•Service Providers: With trusted partners who help us deliver services (e.g., billing systems, support tools, payment processors).
•Legal Compliance: If required by law, regulation, or legal process.
•Business Transfers: In case of mergers, acquisitions, or restructuring.

4. Data Retention. We retain personal information only for as long as necessary to:
•Provide our services,
•Comply with legal obligations,
•Resolve disputes, and
•Enforce agreements.

5. Security. We implement industry-standard measures (encryption, firewalls, access controls) to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights. Depending on your jurisdiction, you may have rights such as:
•Accessing the personal information we hold about you.
•Requesting corrections or updates.
•Requesting deletion of your personal data.
•Opting out of marketing communications.

To exercise these rights, please contact us at [Insert Contact Email].

7. Cookies & Tracking. We may use cookies and similar technologies to:
•Enhance website performance,
•Personalize user experiences,
•Analyze usage trends.

You may disable cookies through your browser settings, but this may affect functionality.

8. Third-Party Links. Our website or services may contain links to third-party websites. NGX Networks is not responsible for their privacy practices.

9. Children’s Privacy. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Updates to This Policy. We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.

Terms & Conditions

At NGX Networks, we value your privacy and strive to ensure transparency in how we communicate with you via SMS and WhatsApp. By providing your phone number to NGX Networks, you agree to receive messages related to your account, service updates, billing, and other relevant communications.

1. Purpose of Messages
•Messages may include service notifications, installation updates, billing reminders, outage alerts, promotional offers (where permitted), and customer support responses.
•Messages will only be sent to numbers you provide directly to NGX Networks or through authorized channels.

2. Data Privacy & Protection
•No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
•Numbers collected for SMS and WhatsApp communications will not be published, sold, or resold to any third party.
•Your mobile information will only be used to deliver NGX Networks’ services and communications.

3. Opt-In & Opt-Out
•By providing your mobile number, you consent to receiving SMS and/or WhatsApp communications from NGX Networks.
•You may opt out at any time by replying STOP to SMS or by requesting removal via WhatsApp or customer support.
•After opting out, you may still receive essential account- or service-related notifications where legally required.

4. Message Frequency & Charges
•Message frequency may vary depending on your service activity and preferences.
•NGX Networks does not charge for SMS or WhatsApp messages; however, standard carrier rates may apply.

5. Security
•NGX Networks will never request sensitive information (such as passwords or payment details) via SMS or WhatsApp.
•If you receive a suspicious message claiming to be from NGX Networks, please contact us immediately.

6. Modifications
•NGX Networks reserves the right to update these Terms from time to time.
•Any changes will be posted on our website with the revised effective date.