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NGX Managed IT Services

Solutions that reduce your IT costs and increase the productivity of your company. 

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Improve operational management and efficiency with an IT as a service (ITaaS) model 

Know our solutions 

We provide your company with the reliable and scalable IT services needed so that you can stay focused on your core business. NGX Managed Services can help you free yourself from unnecessary and time-consuming IT tasks such as patching, monitoring, and managing your IT infrastructure. 

Infrastructure 

  • Servers 
  • Networks / Firewall 
  • Telephony 
  • Storage 

Endpoints

  • PC's & Laptops
  • Mobile Device Management (MDM)
  • Printers 
  • Applications 

Our service model is flexible 

Our services are tailored to the specific requirements of each client, providing a competitive service in the industry and according to the financial needs of each client. 

NGX employs a variety of remote monitoring tools to remotely identify and resolve problems, before they become real problems, and to significantly increase uptime and productivity. 

Our proactive automated remote monitoring solutions and tools allow us to provide better SLAs to our clients, providing security and assurance that their systems and networks are protected and operating efficiently. 

NGX Help Desk responds quickly to your needs to minimize downtime. Our IT experts can resolve most incidents remotely and we ensure the highest level of service delivery through customized support solutions. 

We provide scheduled maintenance to our clients' systems and networks. In order to ensure that their IT infrastructure always runs efficiently, we create comprehensive checklists that are specific to each client network. 

Let NGX manage day-to-day IT operations that can distract your IT team from more strategic initiatives. 
 

We make customer service look easy 

We have developed our own help desk management system that enables our IT staff to provide excellent support for ITIL-based incidents.

Voice Support 

Our voice solutions 
include recording of 
calls, panels for 
real time monitoring, 
SLA and payback statistics 
calls, reports 
detailed. 

SMS/WhatsApp

We use SMS / WhatsApp to 
send notifications to 
our staff and clients. 
We also support the 
creation of new tickets, now 
be it SMS or messages 
WhatsApp. 

Web Chat

We provide support based on 
24x7 web chat for creation 
of new tickets and the 
tracking of tickets. 
Providing a better 
user experience to 
our clients. 

E-mail

Our support service 
can process creation and 
track new tickets 
depending on the emails. 

Web Portal

We have portals where 
customers can create 
new tickets and access 
our knowledge base 
for the resolution of tickets. 

Account Manager

We have Account Managers with whom you can consult and follow up on all your requests or incidents. We are available 24x7 to assist you. 

Do you want to speak to an advisor?

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