NGX Call Center

Contact Center Solution/Call Center 

Increase customer satisfaction easily, quickly and safely .

Integrate an effective solution to contact your customers 

With our Call Center / Contact Center solution integrated into your Cloud PBX you can satisfy even the most demanding customers. We have all the necessary functions to promote your success 

  • Call to individuals or groups. Guarantee no calls are missed.
  • Advanced strategies like Round Robin and Hunt by 3s.
  • Agents can respond at the office or remotely. 
  • Call back option to return calls during peak hours 

Now training your agents can be really efficient.

Call Recording 

Record calls for legal and quality monitoring purposes, this will allow you to improve the performance of staff in sales or customer service areas.

LIVE time training 

Train agents during a live call using Listen In and Whisper, advising them as they chat with prospects and clients. 

Take control when you need it 

When training your agents complex situations can arise for someone inexperienced, use Barge In to take over when needed. 

Central Monitoring 

Keep control of your tickets in your central monitoring, where you can see the status, time of attention and type of request. 

Everything you need in one place 

With our Contact Center / Call Center service you have everything even what you didn't know you needed. Add live chat to your website, respond to Facebook requests, send and receive business text messages, and even create voice apps to automated repetitive tasks. 

Review service levels with built-in reports 

Evaluate time and abandonment 

See longest wait time and abandoned calls.

Return statistics 

Get reports on SLA and call back statistics

Real time monitoring 

Switchboard / Wallboard for real-time monitoring of queues. 

Do you want to speak to an advisor?