NGX Call Center
Contact Center Solution/Call Center
Increase customer satisfaction easily, quickly and safely .
Integrate an effective solution to contact your customers
With our Call Center / Contact Center solution integrated into your Cloud PBX you can satisfy even the most demanding customers. We have all the necessary functions to promote your success
Now training your agents can be really efficient.
Record calls for legal and quality monitoring purposes, this will allow you to improve the performance of staff in sales or customer service areas.
LIVE time training
Train agents during a live call using Listen In and Whisper, advising them as they chat with prospects and clients.
Take control when you need it
When training your agents complex situations can arise for someone inexperienced, use Barge In to take over when needed.
Keep control of your tickets in your central monitoring, where you can see the status, time of attention and type of request.
Everything you need in one place
With our Contact Center / Call Center service you have everything even what you didn't know you needed. Add live chat to your website, respond to Facebook requests, send and receive business text messages, and even create voice apps to automated repetitive tasks.
Review service levels with built-in reports
Evaluate time and abandonment
See longest wait time and abandoned calls.
Get reports on SLA and call back statistics
Real time monitoring
Switchboard / Wallboard for real-time monitoring of queues.