NGX Managed IT Services
Solutions that reduce your IT costs and increase the productivity of your company.
Improve operational management and efficiency with an IT as a service (ITaaS) model
Know our solutions
We provide your company with the reliable and scalable IT services needed so that you can stay focused on your core business. NGX Managed Services can help you free yourself from unnecessary and time-consuming IT tasks such as patching, monitoring, and managing your IT infrastructure.
Infrastructure
Endpoints
Our service model is flexible
Our services are tailored to the specific requirements of each client, providing a competitive service in the industry and according to the financial needs of each client.
NGX employs a variety of remote monitoring tools to remotely identify and resolve problems, before they become real problems, and to significantly increase uptime and productivity.
Our proactive automated remote monitoring solutions and tools allow us to provide better SLAs to our clients, providing security and assurance that their systems and networks are protected and operating efficiently.
NGX Help Desk responds quickly to your needs to minimize downtime. Our IT experts can resolve most incidents remotely and we ensure the highest level of service delivery through customized support solutions.
We provide scheduled maintenance to our clients' systems and networks. In order to ensure that their IT infrastructure always runs efficiently, we create comprehensive checklists that are specific to each client network.
Let NGX manage day-to-day IT operations that can distract your IT team from more strategic initiatives.
We make customer service look easy
We have developed our own help desk management system that enables our IT staff to provide excellent support for ITIL-based incidents.
Voice Support
Our voice solutions
include recording of
calls, panels for
real time monitoring,
SLA and payback statistics
calls, reports
detailed.
SMS/WhatsApp
We use SMS / WhatsApp to
send notifications to
our staff and clients.
We also support the
creation of new tickets, now
be it SMS or messages
WhatsApp.
Web Chat
We provide support based on
24x7 web chat for creation
of new tickets and the
tracking of tickets.
Providing a better
user experience to
our clients.
Our support service
can process creation and
track new tickets
depending on the emails.
Web Portal
We have portals where
customers can create
new tickets and access
our knowledge base
for the resolution of tickets.
Account Manager
We have Account Managers with whom you can consult and follow up on all your requests or incidents. We are available 24x7 to assist you.